If you wish to register a complaint, please write to Velarium Wealth Ltd, Grange Cottage, Greensward Lane, Arborfield, Reading, Berkshire, RG2 9JN, telephone 0118 214 7094 or e-mail info@velariumwealth.com.

A summary of the internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with Velarium Wealth, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.